Consulting Services:

Benchmarking Studies

Who does it better?
Why do they do it better?
How can their practices be implemented in order to match or exceed them?

Benchmarking is a process of discovering and adopting innovative practices to improve organizational effectiveness. At Sisterson, we understand that benchmarking is about challenging the status quo and working to bring about improvements. We bring our experience in benchmarking to you in the following areas:

• Internally - we will look at those processes within your organization, whether within a division or department, and compare period to period financial data or expand into data such as product line profitability that may not have been tracked before.
• Generic - we will analyze your processes such as distribution, customer service, operations, or inventory management, and compare these with a best-in-class enterprise even if in another industry.
• Competitive - we will compare your financial data and/or processes against your competitors.

We go beyond benchmarking where the gap is stated in pure performance terms. At Sisterson, we determine where you are in performance, where you need to be in those areas, and recommend the things you need to do to get there. We can:

• Recommend benchmarking studies that ideally lead to measurable financial and operational results.
• Determine the right performance measures.
• Find the specific industry information for accurate and relevant benchmarking.
• Ensure completeness of data to facilitate consistent comparisons.
• Analyze and make recommendations.
• Work closely with those company individuals responsible to ensure understanding for the continuation of the financial and operational improvement process.